Workplace investigations needn’t be outsourced to ‘expert’ adjudicators. The vast majority of interpersonal conflicts may be solved by a company’s internal resources and a dose of common sense.
Conflict resolution is as simple as:
· Interviewing the complainant
· Interviewing witnesses
· Interviewing the offender for their side of the story
Unless the workplace conflict is highly serious and irresolvable, the law requires nothing more of employers. Hence, before you pick up the phone to call a WCB lawyer or a workplace investigator, first decide whether the situation really requires aggressive intervention.