Workplace investigations needn’t be outsourced to ‘expert’ adjudicators. The vast majority of interpersonal conflicts may be solved by a company’s internal resources and a dose of common sense. Conflict resolution is as simple as:
· Interviewing the complainant
· Interviewing witnesses
· Interviewing the offender for their side of the story
Unless the workplace conflict is highly serious and irresolvable, the law requires nothing more of employers.